Workflow Automation Trends for Businesses in 2022
Peter Diamandis, entrepreneur and futurist, author of the book, "The Future Is Faster Than You Think," predicts that in the next 10 years, we will experience more progress than in the past 100 years combined, as technology reshapes a wide range of other industries and domains. He speaks of how artificial intelligence, virtual reality, robotics, and all kinds of sensors will control what we eat or buy, how we work or commute—clearly, automation of every kind in the future!
Sounds exciting? However, for now, let's get back to business and look at some trends in automating our business processes and workflows!
# 1 Automation: Boardroom buzzword or growth strategy?
Are CIOs merely peppering their new year strategies and plans around 'automation'? Or are they successfully leveraging advanced technology to power up their business workflows to deliver efficiencies? Workflow automation gives organizations opportunities for process improvement, improved data integrity, labor cost savings, quick ROI, and improved employee morale. In 2022, CXOs will look at which workflow automation technologies they must adopt and how to ensure information security and access control.
Revolution Data Systems offers cutting-edge products from the OpenText stable that transform business processes and help businesses stay on a growth path in a challenging year in 2022.
# 2 No-code or low-code is the way to go in 2022
The pandemic forced many organizations into digital operations. They now face skill shortages, skill gaps within their teams, and intense time pressures. They want the ability to configure apps into their existing IT infrastructure quickly, and no-code apps are a boon for rapid scaling, business continuity, and ease of deployment.
For example, RDS offers OpenText AppWorks, a low-code app development platform that delivers seamless digital experiences, automates business processes, and facilitates case management.
Using AppWorks, developers can quickly create innovative apps in different sectors like healthcare to speed up insurance claims processing or the banking and finance sector to speed up loan application processing. Low-code development platforms have a reduced time-to-market and low IT overhead costs. Let's watch the low-code trend closely in 2022!
# 3 Process automation—not just RPA bots
While RPA adoption is set to rise further in the coming year, organizations will increasingly realize that RPA bots achieve automation at a task level, improving productivity in a specific area of operation. But automation at a process or workflow level brings in overall efficiencies, which can help the organization scale and optimize costs. A combination of task-specific RPA bots and digital process automation will provide more intelligent automation.
Revolution Data Systems is a leader in Intelligent Process Automation (IPA), helping organizations streamline complex business processes and transform them into automated workflows.
We set up your new business process management software, integrate it with your current ERP system, and help you leverage its automation capabilities.
docAlpha is a powerful Intelligent Process Automation (IPA) software that streamlines cash flow control for invoices and sales orders from capture to approval. Our sales order automation solution captures structured and unstructured data using natural language processing (NLP). It integrates with your existing ERP system and routes order information into it, using rule-based algorithms to check the order and send alerts about flagged exceptions.
Talk to RDS to leverage process automation in 2022!
# 4 Multi-cloud environments
2022 will see large-scale increases in cloud data storage and application deployment. But cloud infrastructure will become more complex. Complex business processes will demand a variety of cloud services from different providers.
RDS offers professional document digitization services to convert your legacy paper documents into digital formats that can be stored conveniently and affordably in cloud environments. In addition, all our automation solutions have the option of cloud deployment, keeping you in sync with the times in 2022!
# 5 Hyperautomation will augment business processes
The term hyperautomation was first coined by Gartner. It focuses on discovering which processes need or will benefit from automation and then using various tools and techniques to automate them—such as AI/ML, RPA, and low-code app platforms.
According to Gartner, “Hyperautomation is rapidly shifting from an option to a condition of survival. Robotic process automation (RPA), low-code, artificial intelligence (AI) and many other hyperautomaton technologies have proved to be must-have ingredients for architecting and addressing critical business demands.”
Ready for 2022? Here are some tips for success with workflow automation
Are you ready to take 2022 head-on? Before adopting workflow automation, take a look at this checklist of tips to ensure success with automation initiatives:
Define your automation goal, metrics for success, and desired end-state to ensure success. Remember, what gets measured can be improved.
Choose the right business process to automate: It is important to identify those automation opportunities in your business processes that will maximize ROI on your investment. For example, processes that are manually intensive and require high-volume processing, or processes for which the labor rate is high, are good candidates for automation.
With the rise of RPA adoption, there has been a significant rise in the belief that automation will directly impact jobs traditionally done by humans. However, remember that automation will ease the burden of repetitive, mundane tasks and create more value-added work for human workers, increasing their job satisfaction and career growth.
In summary
Going forward in 2022, process automation will be regarded as the right approach to help organizations scale, optimize costs, and improve efficiencies. It will bridge the gap between legacy ERP processes and modern enterprise application infrastructure and create opportunities for businesses to launch new services and ensure high levels of customer satisfaction (CSAT).
Talk to RDS to optimize your business processes for higher ROI and improve CSAT with workflow automation.